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Product	Subtotal
Processing Fee × 1 Terms: KC Pet Search & Rescue fee for processing and setting up your case. Separate from third-party payment processing costs.	$30.00
Booking Fee × 1 Terms: Non-refundable.	$115.00
Deployment Fee × 1 Terms: Refundable if you cancel before our team deploys (leaves for your location). Once our team deploys, it is earned and non-refundable. Covers deployment through arrival on site.	$115.00
Remaining Cat Recovery Service × 1 Package: Owner Assist Trapping + Ground Thermal (2 Traps) Package price: $439.00 (includes the fees listed)	$179.00
Subtotal	$439.00
Total	$439.00

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Terms & Flight Policy

KC Pet Search & Rescue

KC A KC Pet Search & Rescue

Terms, Conditions & Operational Policy

Effective Date: May 2026
By booking, purchasing, checking the agreement box, or requesting services from KC Pet Search & Rescue LLC / KC Pet Search & Rescue, you (“Client”) acknowledge, understand, and agree to the following terms, conditions, cancellation policy, refund policy, and operational policies.

1. Nature of Service — No Guarantee of Recovery

KC Pet Search & Rescue provides search, location, tracking, trapping, drone, thermal imaging, and recovery assistance for lost pets and related animal recovery situations.

Recovery is not guaranteed.
Outcomes depend on animal behavior, weather, terrain, timing, visibility, property access, owner participation, third-party actions, and other conditions outside our control.
Payment is for deployment, time, expertise, equipment use, operational planning, travel, and resources — not for a guaranteed recovery result.
A successful sighting, detection, containment attempt, or recovery effort does not guarantee physical capture or return of the animal.

2. Cancellation Policy — Non-Refundable Retained Amounts

Due to the immediate, time-sensitive, and resource-intensive nature of lost pet recovery work, certain amounts become non-refundable once work begins.

Cat recovery packages — $130 Booking & Case Activation Fee. $130 of the advertised cat package price is non-refundable and retained. It is included in the package price and is not an additional charge. It is earned at the time of booking, because booking immediately activates the recovery case and reserves KC Pet Search & Rescue resources and availability. It remains non-refundable if the animal returns home after booking.
Dog recovery services — staged retention. The $100 Booking & Reservation amount is refundable until 12 hours before the confirmed service start time and becomes non-refundable within that window. A further $100 Mobilization & Deployment amount becomes non-refundable once KC Pet Search & Rescue departs for the search location, for a total of $200 non-refundable after departure.

These retained amounts are not penalties. They reflect real operational time, preparation, scheduling impact, equipment readiness, case management, travel commitment, and the loss of availability for other urgent calls.
By booking, purchasing, or checking the agreement box at checkout, Client acknowledges and accepts these non-refundable retained amounts.

3. Refund Policy

Refund eligibility depends on how far the case has progressed at the time of cancellation.

If Client cancels before any consultation, communication, scheduling, planning, or case strategy begins, a refund may be issued at our discretion.
Once the Booking & Case Activation Fee or the Booking & Reservation amount described in Section 2 has been earned, that amount is retained and is not refundable.
Amounts above that are assessed against the work actually performed or committed at the time of cancellation — dispatch, equipment preparation or assignment, trap or camera placement, ground thermal work, drone deployment, and other purchased recovery activity. A remaining unearned service balance may be eligible for refund; it is not automatically refundable.
Once on-site operations, drone deployment, thermal scan, trapping work, active search work, or field response has occurred, the service is considered substantially performed and refunds are generally not available.
Refunds are not provided because the animal is not recovered, not seen, moves locations, returns home before or during operations, is recovered by another party, or because conditions limit effectiveness.

Any approved refund will be reduced by the applicable non-refundable retained amount and any payment processing fees that are not returned by the payment processor.

4. Emergency & Priority Deployment

Emergency and priority services are intended for recent escapes, active sightings, urgent recovery situations, or time-sensitive cases.

Deployment timing is not guaranteed to be immediate.
Priority cases are scheduled based on availability, safety, weather, daylight/night conditions, airspace, location, equipment readiness, and logistics.
By booking a priority or emergency service, Client is securing placement in the active deployment queue, not a guaranteed arrival time or guaranteed result.

5. Safety & Right to Refuse, Delay, Modify, or Terminate Service

KC Pet Search & Rescue LLC / KC Pet Search & Rescue reserves the right to delay, modify, refuse, cancel, or terminate operations at any time due to safety, legal, operational, environmental, or animal behavior concerns.
Reasons may include, but are not limited to:

Unsafe weather or poor visibility
Rain, lightning, high winds, extreme temperatures, or unsafe flight conditions
Airspace restrictions, FAA limitations, or temporary flight restrictions
Unsafe terrain, traffic, water hazards, wooded areas, or restricted locations
Aggressive, unpredictable, injured, or highly stressed animal behavior
Lack of property access or permission
Client, bystander, or third-party conduct that creates safety concerns

No guarantee is made that operations will continue once safety or legal thresholds are reached.

6. Animal Behavior & Risk Acknowledgment

Client understands that lost animals may behave unpredictably. Even friendly pets may flee, hide, panic, bite, become defensive, cross roads, enter unsafe areas, or relocate during a recovery attempt.

Use of drones, thermal equipment, traps, bait, cameras, human presence, owner calls, lights, vehicles, or search activity may influence animal behavior.
KC Pet Search & Rescue LLC / KC Pet Search & Rescue does not guarantee that an animal will remain in one area, approach a trap, respond to the owner, or allow capture.
Client assumes the inherent risks involved with lost animal search and recovery work.

KC Pet Search & Rescue LLC / KC Pet Search & Rescue is not responsible for:

Injury to the animal
Escape, relocation, or failure to capture the animal
Behavioral outcomes before, during, or after deployment
Actions taken by neighbors, volunteers, shelters, animal control, police, property owners, or other third parties

7. Injury & Liability Waiver

Client agrees that KC Pet Search & Rescue LLC / KC Pet Search & Rescue is not liable for injuries, damages, losses, or claims involving:

The animal
The Client
Family members, helpers, volunteers, neighbors, bystanders, or third parties
Property, vehicles, gates, fences, yards, traps, cameras, or equipment not owned by KC Pet Search & Rescue LLC

Client assumes all risk associated with animal recovery efforts, including wildlife interaction, domestic animal behavior, environmental hazards, nighttime activity, weather, terrain, and property access.

8. No Liability for Illness, Injury, or Death of Animal

Under no circumstances shall KC Pet Search & Rescue LLC / KC Pet Search & Rescue be held responsible for illness, injury, disappearance, relocation, worsening condition, or death of the animal, whether occurring before, during, or after deployment.
Lost pet recovery involves unpredictable circumstances and does not transfer care, custody, ownership, or control of the animal to KC Pet Search & Rescue LLC / KC Pet Search & Rescue.

9. Access & Property Conditions

Client is responsible for providing accurate information and obtaining property access when needed.

Client must provide the most accurate last known location, sighting details, animal behavior information, owner contact information, and access instructions available.
Client is responsible for securing permission for private property access when required.
KC Pet Search & Rescue LLC / KC Pet Search & Rescue is not responsible for inaccessible areas, restricted zones, locked gates, denied access, neighbor disputes, or property owner refusal.

10. Flight Operations & FAA Compliance

Drone operations are conducted by an FAA Part 107 Certified Remote Pilot when drone services are used.
Flights are performed only where legally permitted and operationally safe.
Drone operations may be adjusted, delayed, or canceled due to FAA restrictions, temporary flight restrictions, airspace limitations, weather, visibility, terrain, or safety concerns.

11. Equipment & Technology Limitations

Client understands that all search tools have limitations.

Thermal imaging may be affected by temperature, humidity, terrain, vegetation, structures, water, animal size, animal concealment, distance, and background heat.
Drones may not be able to fly in all areas or conditions.
Traps, cameras, bait, and lures do not guarantee that an animal will return, enter, or remain in the area.
Cellular cameras, GPS tools, batteries, mobile networks, apps, and other technology may fail, lose signal, lose power, delay notifications, or provide incomplete data.

12. Trapping, Cameras, Bait & Equipment Use

When trapping, camera monitoring, baiting, or lure placement is used, Client understands and agrees that:

Trap success is not guaranteed.
Non-target animals may approach or enter a trap.
Client may be asked to assist with monitoring, communication, property access, or owner response.
Client must not move, tamper with, alter, disable, or remove equipment unless instructed.
Client may be responsible for damage, loss, theft, or failure to return equipment caused by misuse, unauthorized movement, negligence, or failure to follow instructions.

13. Owner Participation & No-Chase Policy

Client understands that owner participation may be important to recovery success, especially with timid, fearful, newly lost, or flight-risk animals.

Client agrees to follow instructions provided during the recovery effort.
Client agrees not to chase, pressure, yell at, or pursue a scared animal unless specifically directed as part of a controlled recovery plan.
KC Pet Search & Rescue LLC / KC Pet Search & Rescue is not responsible for outcomes caused by Client, volunteer, neighbor, or third-party actions that conflict with the recommended recovery strategy.

14. Media & Operational Documentation

KC Pet Search & Rescue LLC / KC Pet Search & Rescue may capture video, photos, thermal footage, drone footage, screenshots, maps, case notes, and other operational documentation during service.
These materials may be used for:

Case documentation
Training
Operational review
Marketing, education, social media, website content, or success stories unless Client requests otherwise in writing

KC Pet Search & Rescue LLC / KC Pet Search & Rescue will make reasonable efforts to avoid sharing sensitive personal information, exact private addresses, or identifying location details without permission.

15. Third Parties, Volunteers & Independent Services

KC Pet Search & Rescue LLC / KC Pet Search & Rescue operates as an independent service provider and is not liable for the actions, omissions, advice, delays, or results of third parties, including but not limited to:

Volunteers
Neighbors
Animal control
Shelters or rescues
Law enforcement
Other searchers, trappers, drone operators, or recovery groups

16. Payment Disputes & Chargebacks

Client agrees to contact KC Pet Search & Rescue LLC / KC Pet Search & Rescue directly regarding any billing concern before initiating a payment dispute or chargeback.
Client acknowledges that the service is based on time, deployment, preparation, expertise, equipment, and operational response. A lack of recovery or a change in animal location does not make the service unauthorized or undelivered.

17. Agreement

By completing a booking, purchasing a service, requesting deployment, or checking the agreement box at checkout, Client acknowledges that:

Client has read and understands these Terms, Conditions & Operational Policy.
Client understands that recovery is not guaranteed.
Client accepts the cancellation policy and non-refundable retained amounts.
Client accepts all risks associated with animal search, trapping, drone, thermal imaging, and recovery efforts.
Client agrees to all policies outlined above.

Helpful Links

I have read and agree to the website terms and conditions *

I understand that my Cat Recovery package price includes a $30 Processing Fee, a non-refundable $115 Booking Fee, and a $115 Deployment Fee that is refundable if I cancel before your team deploys and is earned and non-refundable once your team deploys, as described in the Terms & Flight Policy.

Your Cat Recovery package, itemized

The full package price is collected at checkout. It is listed as separate line items that add up to the package price — they are included in it, not added on top:

Processing Fee — $30. KC Pet Search & Rescue’s fee for processing and setting up your recovery case.
Booking Fee — $115. Non-refundable.
Deployment Fee — $115. Covers our team’s deployment through arrival on site. Before our team deploys (leaves for your location): if you cancel, the Deployment Fee is refunded. Once our team deploys: it is earned and is not refundable, including if your cat comes home or you cancel while our team is on the way.
Remaining Cat Recovery Service. The balance of your package price.

Third-party payment processing fees incurred for your transaction are non-refundable, except where required by applicable law. If a refund is issued, these processing fees will not be returned. These are the costs the payment processor actually keeps on your payment — they are separate from the $30 Processing Fee and are never added to your total.

Any refund is worked out from the amount you actually paid, each amount is deducted only once, and a refund is never less than $0. Full terms: Terms & Flight Policy, Sections 2–3.