Terms & Flight Policy
KC Pet Search & Rescue
KC A KC Pet Search & Rescue
Terms, Conditions & Operational Policy
Effective Date: May 2026
By booking, purchasing, checking the agreement box, or requesting services from KC Pet Search & Rescue LLC / KC Pet Search & Rescue, you (“Client”) acknowledge, understand, and agree to the following terms, conditions, cancellation policy, refund policy, and operational policies.
1. Nature of Service — No Guarantee of Recovery
KC Pet Search & Rescue provides search, location, tracking, trapping, drone, thermal imaging, and recovery assistance for lost pets and related animal recovery situations.
- Recovery is not guaranteed.
- Outcomes depend on animal behavior, weather, terrain, timing, visibility, property access, owner participation, third-party actions, and other conditions outside our control.
- Payment is for deployment, time, expertise, equipment use, operational planning, travel, and resources — not for a guaranteed recovery result.
- A successful sighting, detection, containment attempt, or recovery effort does not guarantee physical capture or return of the animal.
2. Cancellation Policy — Non-Refundable Retained Amounts
Due to the immediate, time-sensitive, and resource-intensive nature of lost pet recovery work, certain amounts become non-refundable once work begins.
- Cat recovery packages — $130 Booking & Case Activation Fee. $130 of the advertised cat package price is non-refundable and retained. It is included in the package price and is not an additional charge. It is earned at the time of booking, because booking immediately activates the recovery case and reserves KC Pet Search & Rescue resources and availability. It remains non-refundable if the animal returns home after booking.
- Dog recovery services — staged retention. The $100 Booking & Reservation amount is refundable until 12 hours before the confirmed service start time and becomes non-refundable within that window. A further $100 Mobilization & Deployment amount becomes non-refundable once KC Pet Search & Rescue departs for the search location, for a total of $200 non-refundable after departure.
These retained amounts are not penalties. They reflect real operational time, preparation, scheduling impact, equipment readiness, case management, travel commitment, and the loss of availability for other urgent calls.
By booking, purchasing, or checking the agreement box at checkout, Client acknowledges and accepts these non-refundable retained amounts.
3. Refund Policy
Refund eligibility depends on how far the case has progressed at the time of cancellation.
- If Client cancels before any consultation, communication, scheduling, planning, or case strategy begins, a refund may be issued at our discretion.
- Once the Booking & Case Activation Fee or the Booking & Reservation amount described in Section 2 has been earned, that amount is retained and is not refundable.
- Amounts above that are assessed against the work actually performed or committed at the time of cancellation — dispatch, equipment preparation or assignment, trap or camera placement, ground thermal work, drone deployment, and other purchased recovery activity. A remaining unearned service balance may be eligible for refund; it is not automatically refundable.
- Once on-site operations, drone deployment, thermal scan, trapping work, active search work, or field response has occurred, the service is considered substantially performed and refunds are generally not available.
- Refunds are not provided because the animal is not recovered, not seen, moves locations, returns home before or during operations, is recovered by another party, or because conditions limit effectiveness.
Any approved refund will be reduced by the applicable non-refundable retained amount and any payment processing fees that are not returned by the payment processor.
4. Emergency & Priority Deployment
Emergency and priority services are intended for recent escapes, active sightings, urgent recovery situations, or time-sensitive cases.
- Deployment timing is not guaranteed to be immediate.
- Priority cases are scheduled based on availability, safety, weather, daylight/night conditions, airspace, location, equipment readiness, and logistics.
- By booking a priority or emergency service, Client is securing placement in the active deployment queue, not a guaranteed arrival time or guaranteed result.
5. Safety & Right to Refuse, Delay, Modify, or Terminate Service
KC Pet Search & Rescue LLC / KC Pet Search & Rescue reserves the right to delay, modify, refuse, cancel, or terminate operations at any time due to safety, legal, operational, environmental, or animal behavior concerns.
Reasons may include, but are not limited to:
- Unsafe weather or poor visibility
- Rain, lightning, high winds, extreme temperatures, or unsafe flight conditions
- Airspace restrictions, FAA limitations, or temporary flight restrictions
- Unsafe terrain, traffic, water hazards, wooded areas, or restricted locations
- Aggressive, unpredictable, injured, or highly stressed animal behavior
- Lack of property access or permission
- Client, bystander, or third-party conduct that creates safety concerns
No guarantee is made that operations will continue once safety or legal thresholds are reached.
6. Animal Behavior & Risk Acknowledgment
Client understands that lost animals may behave unpredictably. Even friendly pets may flee, hide, panic, bite, become defensive, cross roads, enter unsafe areas, or relocate during a recovery attempt.
- Use of drones, thermal equipment, traps, bait, cameras, human presence, owner calls, lights, vehicles, or search activity may influence animal behavior.
- KC Pet Search & Rescue LLC / KC Pet Search & Rescue does not guarantee that an animal will remain in one area, approach a trap, respond to the owner, or allow capture.
- Client assumes the inherent risks involved with lost animal search and recovery work.
KC Pet Search & Rescue LLC / KC Pet Search & Rescue is not responsible for:
- Injury to the animal
- Escape, relocation, or failure to capture the animal
- Behavioral outcomes before, during, or after deployment
- Actions taken by neighbors, volunteers, shelters, animal control, police, property owners, or other third parties
7. Injury & Liability Waiver
Client agrees that KC Pet Search & Rescue LLC / KC Pet Search & Rescue is not liable for injuries, damages, losses, or claims involving:
- The animal
- The Client
- Family members, helpers, volunteers, neighbors, bystanders, or third parties
- Property, vehicles, gates, fences, yards, traps, cameras, or equipment not owned by KC Pet Search & Rescue LLC
Client assumes all risk associated with animal recovery efforts, including wildlife interaction, domestic animal behavior, environmental hazards, nighttime activity, weather, terrain, and property access.
8. No Liability for Illness, Injury, or Death of Animal
Under no circumstances shall KC Pet Search & Rescue LLC / KC Pet Search & Rescue be held responsible for illness, injury, disappearance, relocation, worsening condition, or death of the animal, whether occurring before, during, or after deployment.
Lost pet recovery involves unpredictable circumstances and does not transfer care, custody, ownership, or control of the animal to KC Pet Search & Rescue LLC / KC Pet Search & Rescue.
9. Access & Property Conditions
Client is responsible for providing accurate information and obtaining property access when needed.
- Client must provide the most accurate last known location, sighting details, animal behavior information, owner contact information, and access instructions available.
- Client is responsible for securing permission for private property access when required.
- KC Pet Search & Rescue LLC / KC Pet Search & Rescue is not responsible for inaccessible areas, restricted zones, locked gates, denied access, neighbor disputes, or property owner refusal.
10. Flight Operations & FAA Compliance
- Drone operations are conducted by an FAA Part 107 Certified Remote Pilot when drone services are used.
- Flights are performed only where legally permitted and operationally safe.
- Drone operations may be adjusted, delayed, or canceled due to FAA restrictions, temporary flight restrictions, airspace limitations, weather, visibility, terrain, or safety concerns.
11. Equipment & Technology Limitations
Client understands that all search tools have limitations.
- Thermal imaging may be affected by temperature, humidity, terrain, vegetation, structures, water, animal size, animal concealment, distance, and background heat.
- Drones may not be able to fly in all areas or conditions.
- Traps, cameras, bait, and lures do not guarantee that an animal will return, enter, or remain in the area.
- Cellular cameras, GPS tools, batteries, mobile networks, apps, and other technology may fail, lose signal, lose power, delay notifications, or provide incomplete data.
12. Trapping, Cameras, Bait & Equipment Use
When trapping, camera monitoring, baiting, or lure placement is used, Client understands and agrees that:
- Trap success is not guaranteed.
- Non-target animals may approach or enter a trap.
- Client may be asked to assist with monitoring, communication, property access, or owner response.
- Client must not move, tamper with, alter, disable, or remove equipment unless instructed.
- Client may be responsible for damage, loss, theft, or failure to return equipment caused by misuse, unauthorized movement, negligence, or failure to follow instructions.
13. Owner Participation & No-Chase Policy
Client understands that owner participation may be important to recovery success, especially with timid, fearful, newly lost, or flight-risk animals.
- Client agrees to follow instructions provided during the recovery effort.
- Client agrees not to chase, pressure, yell at, or pursue a scared animal unless specifically directed as part of a controlled recovery plan.
- KC Pet Search & Rescue LLC / KC Pet Search & Rescue is not responsible for outcomes caused by Client, volunteer, neighbor, or third-party actions that conflict with the recommended recovery strategy.
14. Media & Operational Documentation
KC Pet Search & Rescue LLC / KC Pet Search & Rescue may capture video, photos, thermal footage, drone footage, screenshots, maps, case notes, and other operational documentation during service.
These materials may be used for:
- Case documentation
- Training
- Operational review
- Marketing, education, social media, website content, or success stories unless Client requests otherwise in writing
KC Pet Search & Rescue LLC / KC Pet Search & Rescue will make reasonable efforts to avoid sharing sensitive personal information, exact private addresses, or identifying location details without permission.
15. Third Parties, Volunteers & Independent Services
KC Pet Search & Rescue LLC / KC Pet Search & Rescue operates as an independent service provider and is not liable for the actions, omissions, advice, delays, or results of third parties, including but not limited to:
- Volunteers
- Neighbors
- Animal control
- Shelters or rescues
- Law enforcement
- Other searchers, trappers, drone operators, or recovery groups
16. Payment Disputes & Chargebacks
Client agrees to contact KC Pet Search & Rescue LLC / KC Pet Search & Rescue directly regarding any billing concern before initiating a payment dispute or chargeback.
Client acknowledges that the service is based on time, deployment, preparation, expertise, equipment, and operational response. A lack of recovery or a change in animal location does not make the service unauthorized or undelivered.
17. Agreement
By completing a booking, purchasing a service, requesting deployment, or checking the agreement box at checkout, Client acknowledges that:
- Client has read and understands these Terms, Conditions & Operational Policy.
- Client understands that recovery is not guaranteed.
- Client accepts the cancellation policy and non-refundable retained amounts.
- Client accepts all risks associated with animal search, trapping, drone, thermal imaging, and recovery efforts.
- Client agrees to all policies outlined above.
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